For time saving purposes I skipped over the Account info and Patch Client emails. Also to help differentiate the emails KingsIsle is in
red while my emails are in
Hex's Blue...
Hi there,
If you receive this error message it is because the game
client was unable to patch correctly. The root cause of this failure is caused
by your Internet Service Provider "caching" the files which need to be updated.
Caching of this nature allows Internet Service Providers to lower costs on
bandwidth usage as files that are regularly used are hosted on the ISP network
and do not require download from the Internet at large.
To resolve this
issue you'll need to contact your ISP and get your issue escalated to a
technician knowledgeable enough to have the cache cleared. You may want to ask
your ISP can have files from our CND white listed (http://versionllnw.us.wizard101.com/) so that regularly
downloaded files from Wizard101 are either not cached, or their TTL (Time to
Live) is reduced causing the cached file to expire faster.
Should you
require any further assistance please let us know that you're experiencing the
Solution 126 Error and need further assistance. Please provide your account name
(no password please) the name of your ISP and a brief description of what you've
tried with them to resolve the issue.
Thanks!
KingsIsle Support
After this email I took a break from trying to fix it since my ISP is *hard* to reach
* I tried reinstalling Wizard101 one more time just for kicks and then it worked; then
I logged out and tried again,but I got error 115 instead. Please help...*
Hello,
This does seem to be an issue. Lets start by trying this. Lets
shut down any running programs that might be interfering with the game. Usually
you can right click the icons on the bottom right and close them out. Close any
of them that are not required to run your computer at this time. Then please try
to run the game once again. If this still fails, could you please open your task
manager and provide a screen shot of all the running processes so we can better
determine what is causing this issue? You can open this by right clicking on
your task bar on the bottom and selecting “Start Task Manager”. Then click on
the “Processes” tab. Next sort the list by clicking on the column called “Image
Name”. Now take a screen shot of this window (please note that it may be long so
you will have to take more than one screen shot to get them all). We would also
like to take a look at the patch logs for the game. You can find these located
in a hidden folder on your computer. Here are the steps to un-hide
them.
Regards,
KingsIsle Support
Pictures...
Hello,
Thank you for the documents. We are going to escalate your issue
to our Senior Support staff. We appreciate your patience in the
meantime.
Regards,
KingsIsle Support
PS: While you're in the
waiting room, please peruse some fascinating reading material:
https://www.wizard101.com/guide
*Waiting for reply*
Greetings,
Based on the information that I have at this time, there is
only one work around for the 115 error. This is un-installing, and re-installing
the game. if this does not solve the issue, there is nothing else to try. The
Development Team has been made aware of the issue, and we hope to see a
resolution soon.
Sincerely,
KingsIsle Support
I tried uninstalling it and reinstalling it and error 115 occurred again, so I
guess I'm stuck until some solution is made. P.S. may I quote your emails for my
blog (epicthaumaturge.blogspot.com) to tell my readers what transpired?
So now there is absolutely nothing I can do but wait and hope...
Wish Me luck!
